Responsible Gaming
Gaming Should Be Entertainment, Not Income
Online casino gaming is designed to be a form of entertainment and should never be viewed as a way to earn money or solve financial problems. Like any form of entertainment, it carries the risk of losing money. Please gamble only with money you can afford to lose and never chase losses or gamble under the influence of alcohol or drugs.
Age Verification & Legal Requirements
In New Zealand, you must be 18 years of age or older to participate in online gambling activities. It is illegal for minors to gamble. If you are under 18, please do not use online casino services. If you are aware of a minor gambling online, please report it to the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone else, it may be time to seek help:
- Gambling with money needed for essential expenses (rent, food, utilities)
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount of time or money spent
- Neglecting family, work, or other responsibilities due to gambling
- Experiencing mood swings or irritability when not gambling
- Feeling the need to gamble with increasing amounts of money to achieve the same excitement
- Failed attempts to control, cut back, or stop gambling
- Using gambling as an escape from stress, anxiety, or depression
- Borrowing money or going into debt to fund gambling
- Experiencing relationship conflicts due to gambling habits
If you tick any of these boxes, please consider reaching out for professional support immediately.
Self-Help Tools & Player Protections
Responsible online casinos provide tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you can lose during a set period
- Time Limits: Set reminders or automatic session timeouts to help you manage gaming duration
- Reality Checks: Enable pop-up notifications at regular intervals during play to remind you of time and money spent
- Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gambling
We encourage you to use these tools proactively. Most reputable online casinos make these features easily accessible in account settings.
Support Organizations in New Zealand & Internationally
If you or someone you know is struggling with problem gambling, professional help is available:
New Zealand
- Problem Gambling Foundation (PGF) — Free helpline and support services
Phone: 0800 664 262 (free, confidential, 24/7)
Website: www.pgf.nz - Gambling Helpline — Counselling and support
Phone: 0800 352 352
Website: www.gambling.org.nz
International Support Services
- GamCare (United Kingdom) — Free counselling, support and information
www.gamcare.org.uk - GamStop (United Kingdom) — National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia) — Counselling and support resources
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) — Evidence-based resources and research
www.responsiblegambling.org - National Council on Problem Gambling (United States) — Crisis helpline and resources
www.ncpgambling.org
If You Need Help, Reach Out Today
Seeking help for problem gambling is a sign of strength, not weakness. Whether you're struggling yourself or worried about someone you care about, professional support is available and confidential. The organisations listed above are equipped to provide compassionate, expert assistance.
Do not hesitate to contact the Problem Gambling Foundation or Gambling Helpline in New Zealand today if you need support.
Last Updated: 2026. This information is provided for educational purposes. For the most current support services and resources, please visit the official websites listed above.